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WORK

We haven't been around for long but we've hit the ground running! Wanna know what working with us looks like? Jump into these case studies to find out!  

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Scaling XD for a Global Retailer

Story

A well-known global retailer is reimagining its Digital Experience Design capability & positioning it to influence the organization more broadly than ever before.

 

XDGO! helps the organization grow & change to realize more of the benefits of Human-Centered Design.

Services

XDGO! engages in a 12+ month effort to provide leadership support & services including the following...

  • Executive Coaching

  • Leadership Training

  • Vision/Strategy Workshops

  • Process Definition

  • Hiring Support

Successes

So far, XDGO! has successfully...

  • Helped key executives understand, frame & evangelize the XD capability & its value

  • Facilitated the co-creation of clear XD leadership priorities

  • Facilitated the co-creation of the XD team's foundation, vision & direction

  • Supported the launch of the XD team's efforts to articulate their operating model, ways of working, common language & skills framework 

 

 
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Enabling XD for a Software Startup

Story

A new company, a specialized market with unique needs, one ambitious objective: "Eliminate all manual and paper-based billing and payment processes for every contractor in the United States". Clearly, the experience is everything! 

 

XDGO! steps up to advise leaders & teams as they embark on their journey toward better, more human-centered design.

Services

In a series of engagements, XDGO! provides leadership support services including the following...

  • Executive Coaching

  • Informal Assessments

  • Training

  • Process Refinement

  • Hiring Support

Successes

As a result of these engagements, XDGO! successfully...

  • Helped design talent effectively influence, lead and grow the in-house XD capability 

  • Helped leadership effectively lead/manage design talent

  • Provided a framework for clarifying decision ownership and accountability 

  • Assisted in efforts to recruit, hire and retain additional design talent

 
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Leading XD for Boutique Agencies

Story

Two different tech-driven agencies, opposite ends of the country, one common desire: "Grow & mature our XD talent & capabilities."

XDGO! assists by directly demonstrating the effective practice of human-centered Experience Design

Services

In a series of engagements, XDGO! provides leadership support services including the following...

  • Practical Demonstration

  • Executive Coaching

  • Training

  • Process Refinement

  • Hiring Support

Successes

As a result of these engagements, XDGO! successfully...

  • Expanded existing design talent's skills to encompass basic design research & strategy techniques  

  • Provided frameworks for planning and executing lean UX methods in agile environments 

  • Assisted in efforts to recruit, hire and retain additional design talent

 
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Coaching Individual Designers

Story

Individual XD practitioners thrive on ideas and feedback from others. Many of us find ourselves in situations where opportunities for that feedback and those ideas are few and far between.

 

XDGO! fills this gap by working 1 on 1  with designers, researchers, strategists & other XD practitioners.  

Services

XDGO! spends individual time with designers, researchers, strategists & other XD practitioners to provide...

  • Assessment

  • Coaching

  • Critique

Successes

As a result of these one-on-one interactions, XDGO! successfully helped nearly 100 XD practitioners...

  • Understand where their current XD skills stand & figure out where they want to develop

  • Find inspiration as they champion Human-Centered Design in their organizations

  • Gain perspective on their work, their resumes/portfolios.