Work
We haven't been around for long but we've hit the ground running! Wanna know what working with us looks like? Jump into these case studies to see for yourself.
Launching a New Product Experience Design Team for a Software Startup
STORY
A new company, a specialized market with unique needs, one ambitious objective: "Eliminate all manual and paper-based billing and payment processes for every contractor in the United States". Clearly, the experience is everything! XDGO! steps up to build a durable internal Product Experience Design (Product XD) capability.
SERVICES
As the Fractional Head of Product Experience Design, Matthew undertakes a 6-month, half-time engagement to provide capability development services including...
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Organizational design
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Process definition
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Hiring support
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Training/coaching
SUCCESSES
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Filled gaps in the immediate Product Design work (e.g., Design Research, Experience Strategy & Experience Modeling)
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Nurtured multidisciplinary partnerships with executives, leaders & teams across the organization to establish trust & ensure a collaborative work model
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Drove human-centered process improvements across the entire lifecycle of a project
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Developed a Product XD capability vision that outlined both the current and future state of the team, its mission, scope, role in the organization, and trajectory
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Established performance measures for Product XD staff
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Developed job profiles and succession paths for Product XD team members
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Helped recruit and hire the permanent Head of Product Experience Design